Refund Policy

This policy applies to paid Bookmark Cleaner Pro v1 licenses, with Waffo Pancake acting as Merchant of Record when public checkout opens. Bookmark Cleaner Pro is a one-time purchase, not a recurring subscription.

14-day refund window

You may request a refund within 14 calendar days after a completed paid purchase. This voluntary policy does not reduce cancellation, cooling-off, warranty, or refund rights that apply under mandatory consumer law.

How to request a refund

Email support@bookmarkcleaner.com from the purchase email address. Include the purchase email and, if available, the Waffo receipt or order reference. Do not send your full payment-card details or bookmark data. We aim to acknowledge the request within two business days.

Processing and return of funds

Waffo Pancake handles payment-side refund processing as Merchant of Record. If approved, the refund is returned to the original payment method. The time it takes to appear depends on Waffo, the payment provider, and your bank. Payment or refund-status questions may be handled by Waffo; Bookmark Cleaner remains responsible for product and license support.

What happens to Pro

After the refund is confirmed, the related Pro license is marked refunded and stops renewing at its next online entitlement refresh. The Web and extension use the same entitlement, so loss of Pro applies to both. A refund never deletes bookmark files, cleaned exports, or local backups. Founder invite licenses are $0 and have no monetary refund amount.

Public production checkout is not yet open. The live checkout will present the final price, tax, payment terms, and links to this policy before purchase.